Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At CollectiveAccessForum, we recognize that plans may change, and our goal is to maintain transparent and just refund procedures. This document details the specific circumstances in which refunds might be provided for our yacht charter services.

It is important to familiarize yourself with this policy prior to reserving a charter. By reserving a charter with CollectiveAccessForum, you are signifying your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund, less processing charges

Processing Time: 5-7 business days

Processing Fee: €50 for transactions using credit card

Conditions: Requests must be submitted in written form by email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full charter price

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from refund amount

Conditions: Justifiable reason needed; subject to administrative fees

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds not available

Exception: Consideration may be given in emergencies

Alternative: At discretion of management, a credit for charter may be offered

Conditions: Proof required for emergency considerations

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our priority. In case our certified captain deems weather conditions as unsafe for sailing, we provide flexible alternatives:

  • Full Refund: If rescheduling isn’t an option, a complete refund is provided
  • Reschedule: Postpone your charter to an available date at no extra charge
  • Charter Credit: Issue of credit, valid for one year from the original booking date

Weather Assessment Method

Our weather evaluations involve:

  • Assessing wind speed and direction
  • Evaluating wave size and sea state
  • Forecasting visibility and precipitation levels
  • Considering Coast Guard advisories and cautions
  • Conducting a safety analysis by our professional captain

Decision Time: Decisions regarding weather-induced cancellations are made no later than 4 hours before the planned departure time.

Medical Emergency Refunds

Cases of Emergency

We comprehend that unexpected medical situations may arise. The following scenarios may be considered for special refunds:

  • Sudden medical conditions or injuries resulting in hospitalization
  • Immediate family member's passing
  • Unexpected military orders or emergency calls
  • Summoned for jury service or by a court subpoena
  • Natural disasters disrupting travel plans

Required Documentation

For processing your emergency refund request, please provide:

  • A medical statement or hospital issuance
  • A certified death record (if applicable)
  • Verified military directives
  • A judicial summons or jury notice
  • Official travel warnings or disaster alerts

Processing: Emergency refund requests are processed within 3-5 business days after the necessary documentation is received.

Operational Cancellations

Technical Complications

In the event that the vessel assigned to you encounters unresolvable technical issues:

  • Replacement Vessel: We will attempt to provide a similar alternative
  • Full Refund: Offered when no appropriate replacement can be found
  • Partial Refund: Provided if the alternate vessel differs in pricing
  • Compensation: Possible additional recompense for the inconvenience

Unavailability of Crew

In the uncommon event that a certified crew cannot be provided:

  • We will try to arrange a substitute crew if possible
  • A full refund is given if the charter cannot continue
  • Option to reschedule with no extra fees

Refund Processing

Refund Payment Methods

Refunded amounts will be returned via the original payment method utilized to make the booking:

  • Credit Cards: Timing of 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: Within 3-5 business days

Service Charges for Processing

Credit Transactions

A €50 fee applies to cancellations made more than 72 hours prior

Processing for Bank Transfers

Every refund via bank transfer incur a €25 charge

Transactions Internationally

There might be extra fees associated with international bank transactions

Credit Issuance for Charters

Credit Granting Conditions

Under certain circumstances, rather than providing a refund, we may opt to issue a credit for charter services:

  • Cancellations made last-minute (under 24 hours notice)
  • Cancellations due to weather
  • Voluntary changes made to bookings
  • Perturbations related to operations

Stipulations of Credit

  • Duration of Validity: 12 months from the date of issue
  • Non-transferrable: Credits cannot be passed on to other individuals
  • Monetary Value: Equivalent to the entire value of the charter, without deductions for processing fees
  • Application: Applicable towards any available future charter
  • Expiry: No extensions past the 12-month period

Partially Utilized Service Refunds

Interruptions During Service

If the charter experience is interrupted or cut short due to reasons we are accountable for:

  • Refund proportionate to the part of the service not rendered
  • Credit for a future charter of equal worth
  • Complimentary offers or value additions

Discontinuation Due to Guest Actions

If a charter is concluded early due to the behavior of guests or violations pertaining to safety:

  • No reimbursement for the unused time
  • Obligation to fulfill the payment in full
  • Potential for additional charges

Procedure for Dispute Settlement

If you are unsatisfied with a decision related to a refund, you may:

  • Seek a reassessment from our management team
  • Submit extra documents or evidence
  • Contact consumer protection organizations
  • Explore legal options under the prevailing law

Instructions for Refund Application

Step 1: Initiate Contact

To start your refund request, reach out to us via:

Step 2: Details to Provide

Ensure your request includes:

  • Confirmation code for your booking
  • Scheduled date and time of your charter
  • The cause for canceling
  • Any pertinent documents (when applicable)
  • Your choice of refund method

Step 3: Assessment and Execution

Our team will recognize your appeal within a day, evaluate it against this policy, communicate a verdict within two days, and carry out approved reimbursements within the mentioned timeframes.

Critical Points to Note

  • All applications for refund must be delineated in writing
  • Refunds are carried out in €, notwithstanding the currency originally used for payment
  • Purchasing travel insurance is highly advised
  • This policy is open to modifications, provided a 30-day notice is given
  • Refunded amounts are in accordance with relevant taxes and regulations

Refund Department Contact Details

For consultations regarding refunds or to put forth a refund application, contact:

Refund Department
CollectiveAccessForum Marine Services Ltd.
Marina Point
Hamburg 20457
Germany

Phone: +49 40 9999 0000
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Update Date: August 19, 2025

This refund policy is designed with honesty and clarity as its cornerstone. We urge you to examine these terms attentively before confirming a booking and to get in touch if you have any inquiries.